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Frequently Asked Questions
FAQs by Category
What is an Office Business Center?
What products and services are available from Eos?
What are Receptionist Services?
What is the difference between auto attendant and live receptionist services?
Is there a setup or connection fee?
How long does it take to setup my new receptionist system?
Do I get voicemail with the system?
Do the receptionist services and the voicemail work with any phone?
How many phone numbers can I forward my calls to?
Can Eos Solutions provide me with a phone number?
What is Find Me Follow Me service?
Can I cancel my service whenever I want?
What does it cost to use Eos Receptionist Services?
What is an auto attendant receptionist?
What do I get with my new auto attendant receptionist service?
How long does it take to setup my new service?
Can Eos' auto attendant service forward my calls to more than one phone number?
Can I get voice mail with my auto attendant service?
Can I send callers straight to voicemail?
Can I record a personal greeting?
Do I need any software to use this system?
Can I setup a schedule to have calls handled differently during different times of the day?
What are live receptionist services?
What do I get with my new live receptionist service?
How long does it take to setup my new service?
Can the live receptionist schedule appointments, process orders for me and forward calls to me?
What happens when the live receptionist is not available?
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A virtual office provides various business services to small and medium businesses from a remote location (remote from the business location of work). Many of the services are available and used while the client is physically remote. Others may be used when the client visits the physical space of the virtual office. Typical services include call processing, call forwarding, voice mail, auto-attendant, live receptionist, virtual assistant services, appointment scheduling, address services, conference room and office use. Other services may include audio and web conferencing, voip phone communications, unified messaging and fax services.
What is an Office Business Center?
An Office Business Center is an office business location which houses physical business services which clients may use either full time, part time or on an ad hoc basis. This may include conference rooms and office suite services, support staff to help with various administrative services, such as word processing or bookkeeping. Clients could have mail and packages received and held for their pickup at the center.
A PBX is an industry term for private branch exchange. It is a very costly hardware and software system which a company purchases for its business. It is used to manage and process all of the calls a company receives and its voice mail. A Virtual PBX is a system hosted by a service provider, such as Eos Solutions, at a remote location. This system is very sophisticated and provides many unique, efficient, and effective features. The hosted costs for the company are substantially less than if they had purchased their own system and hired staff to manage the system.
What products and services are available from Eos Solutions?
Eos Solutions provides various administrative and communication based services to small office, home office and mobile office companies (SOHOMOs). This includes office space, virtual office space, virtual assistant services, administrative assistant services, live and auto attendant receptionist services, mail and package services, communication services, business image services, and address services.
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What are Receptionist Services?
Receptionist Services is the complete system for managing your communications. It is extremely important as it is the "front door" for your business. This service greets your customers with a professional greeting. The system will process your inbound calls from your clients. It will forward the calls to any of several phone numbers you choose, including voice mail. The system provides choices which include an auto attendant which operates 24/7. Or you can choose a live receptionist during open for business hours and the auto attendant for the remaining hours. Menu options and announcements are customizable and dependent upon your rules and needs.
Other features may include:
- a customizable auto attendant which will welcome your callers and provide menu choices to select from
- a live receptionist to professionally greet your caller and perform as if the receptionist was your private receptionist
- voicemail, including separate voice mail boxes for your employees or coworkers
- a message center to access your voice mail or to share messages with your coworkers
- personalized greetings for your caller
- message waiting notifications sent directly to your mobile phone or pager
- Voip communication services provide additional features
What is the difference between auto attendant and live receptionist services?
An auto attendant receptionist system operates 24/7. This service greets inbound client calls, processes the calls, and forwards calls to the client and/or voice mail based on programmed rules provided by the client. Announcements and greetings include professional recordings, synthesized or system voices, and client recordings. The systems behavior can be designed to operate differently during different days or hours. The entire system is customized to the specific needs of the client.
A live receptionist system manages inbound client calls with the help of a live receptionist. The receptionist will answer calls, professionally greet the caller and take messages, forward the call to voice mail or the client. Sophisticated software provides the receptionist with all the necessary information and rules for proper call treatment. The live receptionist appears to be a dedicated employee of your company and provides an additional enhancement to your company. In addition, the live receptionist can provide additional adminstrative support, such as managing appointments.
Is there a setup fee or connection fee to use the Receptionist Services?
Auto attendant and receptionist services offer several pricing plans, which include different services and minutes. Some of the plans may include a setup fee while others may not. The plans were designed so that you may choose what works best for you and your company. Additionally, we can customize service plans and fees.
How long does it take to setup my new receptionist service?
It typically takes 1 to 2 business days to have your account and receptionist service up and running. It may take a few more days to obtain a toll free number, espcially a vanity number, or to have your existing number ported to Eos Solutions' system. We will provide you with a temporary number to assist you in getting up and running.
Do I get voicemail with the system?
Voicemail is a significant feature with the system for both auto attendant and live receptionist services. All plans include one or more voicemail boxes. You may request additional voicemail boxes for yourself, an employee or coworker.
Do the receptionist services and the voicemail work with any phone?
Yes, of course these services work with any phone you have. Optionally, we can provide you with a Voip phone (voice over internet protocol phone) and you may have access to other valuable features, including outbound call service.
How many phone numbers can I forward my calls to?
Conceptually you could forward your calls to a huge number of phone numbers. But why would you want to do that? It is no problem and a great idea to forward your calls to one or more phone numbers, such as business land line, mobile phone, or home land line.
Can Eos Solutions provide me with a phone number?
Yes. We can provide you with a new local number, a toll free number or port your existing phone number to our system.
What is Find Me Follow Me service?
Using the one phone number we provide to you, our services will connect your callers to you wherever you are. All you need to do is provide us with the appropriate phone number and when you want to be reached at that particular number. Your caller only needs to know the primary number and we do the rest. This feature is included in all receptionist services, auto attendant and live receptionist.
Can I cancel my service whenever I want?
Yes you may cancel your service whenever you want. Our offered plans do not require long term contracts. We ask that you cancel prior to the last period of your service. This will avoid any charges to your credit card. But of course, if we need to we will gladly refund any inappropriate charges.
What does it cost to use Eos Receptionist Services?
Our Receptionist Services are full of features and very economical. The plans offer fixed monthly fees and provide a fixed amount of usage. Any usage in excess of the fixed amount gets billed on a per minute basis. But we don't like doing that as much as you don't. If you find you are using more (or less) minutes than is available in the plan you have chosen we will change your plan. Just ask. The pricing for our plans can be found on the auto attendant pricing page and the live receptionist pricing page.
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What is an auto attendant receptionist?
An auto attendant receptionist system is an automated system for answering your calls, welcoming your clients and managing the entire call process. Consider this is the front door to your business and your level of service and professional image can set you apart from the competition. You have control to schedule how the process works, where to send callers - land line, mobile phone, or voice mail. The system provides your caller with a welcome announcement, a menu system with options and extensions to choose from.
Back to Auto Attendant Services
What do I get with my new auto attendant receptionist service?
You get 24/7 service which includes one or more phone numbers, automated welcome announcements, customized menu system, multiple extensions, and one or more voicemail boxes. Customized scheduling of your call processing so calls are treated differently during business, non-business or weekends.
Back to Auto Attendant Services
How long does it take to setup my new service?
It typically takes 1 to 2 business days to have your account and auto attendant service up and running. It may take a few more days to obtain a toll free number, espcially a vanity number, or to have your existing number ported to Eos Solutions' system. We will provide you with a temporary number to assist you in getting up and running.
Back to Auto Attendant Services
Can Eos' auto attendant service forward my calls to more than one phone number?
Yes. The auto attendant service can be customized to forward your calls to one or more phone numbers. You can receive your calls at your home land line, business land line or mobile phone. You may keep these numbers private and be more organized by only providing the single number provided by Eos to your client. Be organized and stay connected.
Back to Auto Attendant Services
Can I get voice mail with my auto attendant service?
Yes. The auto attendant service includes voice mail with all plans. Many of the plans come with multiple voice mail boxes and you can also request additional voice mail boxes.
Back to Auto Attendant Services
Can I send callers straight to voicemail?
Yes. The service is fully customizable and you can have your callers go directly to voice mail at any, all or some of the time. You decide on the schedule.
Back to Auto Attendant Services
Can I record a personal greeting?
Of course. We will customize greetings for your business. You may also record your own greetings.
Back to Auto Attendant Services
Do I need any software to use this system?
No. You don't need any software or hardware. You can use your existing phone equipment. Our Voip based phone equipment can provide you with addtional services and features but it is not required.
Back to Auto Attendant Services
Can I setup a schedule to have calls handled differently during different times of the day?
Yes we will customize your call processing based on your needs and for different times of the day or different days of the week.
Back to Auto Attendant Services
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What are live receptionist services?
The live receptionist service provides you with a professional receptionist to greet your callers. Your incoming calls are processed and forwarded to you or to your voice mail. We screen your calls and we can also announce your callers to you. Our live receptionists can handle your appointment scheduling which includes scheduling inbound callers on your synchronized appointment calendar or we can make an outbound call for scheduling purposes. Our live receptionist is here to support you, provide your company with a professional image and your callers will think you have your own full time receptionist.
Back to Live Receptionist Services
What do I get with my new live receptionist service?
You get a professional receptionist who answers your calls and greets your customers as if he or she was your own private receptionist. Our technology provides us with the necessary information to treat your customers the way you want us to.
Back to Live Receptionist Services
How long does it take to setup my new service?
It typically takes 1 to 2 business days to have your account and live receptionist service up and running. It may take a few more days to obtain a toll free number, espcially a vanity number, or to have your existing number ported to Eos Solutions' system. We will provide you with a temporary number to assist you in getting up and running.
Back to Live Receptionist Services
Can the live receptionist schedule appointments, process orders for me and forward calls to me?
The live receptionist is available to help you stay organized and be more efficient. Some of the administrative tasks he or she may do for you will save you time and money and you can be more produtive.
Back to Live Receptionist Services
What happens when the live receptionist is not available?
The auto attendant receptionist service is included with all live receptionist service plans. This service will operate when the live receptionist is not available, such as before and after normal business hours.
Back to Live Receptionist Services